Frequently Asked Questions



What can I place my new mattress on?

How long does it take to get my new mattress?

Is this a spring mattress?

How is my Bolster mattress shipped?

How do I dispose of my old mattress?

How long do I wait before I can use my new bed?

What are the dimensions and weight of your mattress?

What is your fire resistant barrier?

Adjustable Beds

Is the mattress compatible with adjustable beds?


When will it ship?

The box is damaged, what do I do?

Can I make changes to the delivery once it ships?

Do you ship to Alaska and Hawaii? Is it additional?

Will you ship to an APO address?

Risk-Free Mattress Trial and Returns

How does the mattress trial work?

What if I need to return my mattress?

What is the return policy on other items?


Do you offer financing?

Where can I learn more about Affirm?

Safety and Certifications

What safety testing has been performed on the mattress?

Are there chemicals in your fire resistant barrier?

What's so important about CertiPUR-US?

I'm from California, tell me about Prop 65.

Custom Size Mattresses

How long do custom mattresses take?

What is the return policy on custom mattresses?

Why is the custom mattress not like your hybrid?

Bitcoin and Bitcoin Cash

Do you accept Bitcoin or Bitcoin Cash?

How do you handle returns using BitPay?

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