Frequently Asked Questions

FAQ

Mattress

What can I place my new mattress on?

How long does it take to get my new mattress?

Is this a spring mattress?

How is my Bolster mattress shipped?

How do I dispose of my old mattress?

How long do I wait before I can use my new bed?

What are the dimensions and weight of your mattress?

Adjustable Beds

Is the mattress compatible with adjustable beds?

Shipping

When will it ship?

The box is damaged, what do I do?

Can I make changes to the delivery once it ships?

Do you ship to Alaska and Hawaii? Is it additional?

Will you ship to an APO address?

Risk-Free Mattress Trial and Returns

How does the mattress trial work?

What if I need to return my mattress?

What is the return policy on other items?

Financing

Do you offer financing?

Where can I learn more about Klarna?

Safety and Certifications

What safety testing has been performed on the mattress?

What's so important about CertiPUR-US?

I'm from California, tell me about Prop 65.

Custom Size Mattresses

How do I order?

How long do custom mattresses take?

What is the return policy on custom mattresses?

Why is the custom mattress not like your hybrid?

Get the insider checklist!