FAQs

Mattress

Each mattress is hand made to order in the United States. It usually takes 2-3 days to make and then 4-5 business days to receive. We expect you would receive it no more than 10 business days from ordering.

We ship them via ground (UPS or Fedex) in a 45” x 20” x 20” box. Since they are hybrid beds, they are heavy! They range from 70 – 140 pounds, so please plan to have someone assist you. Don’t be a hero!

Your new Bolster bed works great on a traditional box springs, mattress foundations, platform beds, and adjustable beds. The proper support for the mattress is important, so please be sure you have adequate support in the center. If using slats, they should be 4 inches or less apart.

You will see it quickly return to the ordered size in minutes. Usually within a few minutes it is ready, and you can sleep on it the same day it is delivered.

The states of California, Connecticut, and Rhode Island mandate we collect a recycling fee on each mattress and foundation. The amount is set by the state and not controlled by us. The fee funds each state’s recycling program, which is administered by the Mattress Recycling Council.

Shipping

All of our products typically ship within 3 business days.  The mattresses are hand-made to order and usually take the longest, but no more that 3 business days.

Depending on your location, products can take from 4-7 business days to receive, once shipped.

Normal wear and tear is expected.  The box is designed to absorb the damage. You may open the box and note to the delivery driver there is damage.  Please call us if the mattress is damaged so we can assist you directly.

Once it ships, we are unable to make changes. However, if you sign-up for UPS My Choice, you may be able to work with UPS directly to adjust delivery locations and times.

Unfortunatley due to the high quality nature of our product, it exceeds the weight limiations for APO addresses.

Adjustable Beds

Absolutely!  The adjustable bed is a great complement to our mattress.  Being able to elevate the feet and head can make a huge difference in comfort.

Risk-Free Trial

First, take your temperature. Seriously though, sleeping on a hybrid bed may take up to 30 days to adjust. If you are still unhappy, please contact us at help@bolstersleep.com. We will confirm your original purchase and schedule a convenient time to pick-up and donate your mattress. Once the charity confirms it is picked up we will issue your refund.

It is quite simple actually.  You have 100 days from when you receive your mattress to determine if you love it or not.  If you are not satisfied, call us and we will arrange for the removal of your mattress and then we will refund your money.

We do ask you try it first for 30 days, as your body may need to adjust to sleeping on a luxury, hybrid mattress.

Financing

Yes, we partner with Klarna for a seamless experience.

This FAQ can most likely any question you have about Klarna:

https://www.klarna.com/us/customer-service/slice-it/

Safety and Certifications

All of our products meet or exceed legal requirements issued by the U.S. Federal Government.  The Bolster Sleep mattress exceeded safety regulations 16 CFR 1633 and 1632.

Not all mattresses are able to qualify for CertiPUR-US certification.  It is critical that you verify any mattress you buy is certified.

This certification means foams used inside the mattress are:

Low VOC (Volatile Organic Compound) emissions

Made without ozone depleters

Made without mercury, lead and heavy metals

Durability-tested

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