BOLSTER SLEEP COMPANY RETURN POLICY
Bolster Mattress: The policy only applies to the original purchaser and only when purchased directly from bolstersleep.com. Our policy lasts between 30 and 100 days. For mattresses, we require you sleep on it for 30 days before initiating a return, based on delivery date. The refund amount is for the cost of the mattress, less any applied discounts. We allow one mattress return per order, delivery address, customer, or household. The refund will be processed once confirmation is received the mattress has been removed from your home by a party authorized by Bolster Sleep Company. Please initiate the return process by contacting Bolster Sleep Company at 1-888-588-7533.
If you decide to return your mattress BEFORE opening it, please contact us and we will send you a pre-paid shipping label. Once we confirm it is in the original packaging, and never opened, we will issue the refund.
No refunds or returns will be honored after 100 days.
Bolster Adjustable Base: No refunds or exchanges are allowed or honored. All adjustable base sales are non-returnable, non-exchangeable, and non-refundable.
Bolster Mattress Frame, Foundation, TENCEL® sheets, Pillows, and Protector: These products are returnable within 30 days from delivery for a partial refund. There is a 25% restocking fee for each product, and must be in their original packaging, unopened. Confirmation will be made by the Bolster Sleep Company Support Center upon receipt. All returns are at the customer's expense. The refund amount will be the original purchase price, less pro-rata discounts, less restocking fees. Please contact Customer Support for shipping instructions at 1-888-588-7533.
Bolster Bundles: Returns of items within bundles are governed by each individual items' return policy. All refunds will be at a pro-rata basis, reduced by applicable discounts, restocking fees, etc.
We encourage all returns to use a trackable shipping service and purchasing shipping insurance. Proof of mailing does not constitute proof of receipt. Tracking will provide proof of receipt by Bolster Sleep Company.